Frequently Asked Questions

Everything you need to know about bringing Ellie Seattle into your home.

What is the typical shipping timeframe for furniture items?

Standard shipping for in-stock furniture typically takes 7-14 business days. Custom or oversized pieces may require white-glove delivery, which can take 3-4 weeks depending on your location.

Do you offer a return policy for home decor?

Yes, we accept returns on most home decor items within 30 days of delivery. Items must be in their original packaging and unused condition. Please note that custom-made furniture is final sale.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.

Are your materials sustainably sourced?

At Ellie Seattle, we prioritize sustainability. We partner with artisans who use FSC-certified woods, recycled textiles, and eco-friendly finishes to ensure our products are safe for your home and the planet.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm for larger purchases.

What should I do if my item arrives damaged?

Please inspect your delivery immediately. If an item arrives damaged, contact our support team within 48 hours with photos of the damage and we will arrange a replacement or refund right away.